Shipping policy

DAMAGED SHIPMENTS

We do our best to ensure our products are packaged sufficiently to avoid damage during shipping but there are exceptions that occur on the shipping carrier’s end that we cannot avoid. Please contact us within 48 hours if you receive merchandise that was damaged during shipping. We ship all items WITH shipping insurance, and are not responsible for damages caused during shipping. You should NOT file a claim with the shipping company if your item was damaged during transit. If you file a claim through FedEx, UPS, or USPS it will be denied. Please contact us WITHIN 48 HOURS so we can initiate the correct compensation procedures through the shipping company. You may be asked to send pictures of the parts or packaging to us for claim purposes. IT IS CRUCIAL THAT YOU INSPECT YOUR ITEM BEFORE SIGNING FOR IT, BECAUSE IF YOU DO NOT AND LATER DISCOVER THE ITEM IS DAMAGED, YOUR CLAIM WILL BE DENIED! It is absolutely acceptable to make the shipper wait while you inspect the shipment. ALWAYS inspect ANY package you get BEFORE the shipper leaves. Any damage not reported within 48 hours cannot be disputed and we will not be able to issue a return label to you. 

REFUSED OR UNDELIVERABLE SHIPMENTS

In the event that a package is returned to us due to incorrect or incomplete addresses, the customer refuses delivery, or the item is not picked up from the shipping facility it will take up to 15 business days to be processed by our shipping & receiving department. We may charge a 15% restocking fee at our discretion.

INTERNATIONAL / OUTSIDE OF CONTINENTAL USA SHIPMENTS

We are delighted to serve customers worldwide, but please be aware of our policies regarding international shipments, especially outside the continental USA.

International Taxes and Duties

When placing an international order, please note that taxes, customs duties, and other import fees may not be automatically calculated or included in your checkout total. These charges vary by destination country and are typically assessed by customs authorities upon arrival in your country. As a result, you may be required to pay these fees separately before your order is released for delivery.

It is important to understand your country's specific import regulations and fees, as they can vary significantly. We recommend contacting your local customs office or tax authorities for guidance on estimating these costs. Eucadian Performance cannot provide specific tax or duty information for each destination.

International Shipping Costs

Free shipping options that may be available for orders within the continental USA may not apply to all international shipments. The shipping cost for international orders will be calculated based on the shipping method you select and the destination country. You will be able to review and confirm the shipping cost during the checkout process before finalizing your order.

International Delivery Time

International shipments typically take longer to reach their destination compared to domestic orders. The delivery time can vary depending on the shipping method you choose, customs processing times, and any unforeseen delays. We provide estimated delivery times during the checkout process, but please be aware that these are approximate and not guaranteed.

International Returns and Refunds

For international orders, our standard return and refund terms apply. 

Additional Charges and Fees

In the event that an international order is returned to us due to customs issues, incorrect address, or any other reason, additional fees, including return shipping costs, may be incurred. These fees will be the responsibility of the customer.

Canada Shipping Options

We are committed to providing our Canadian customers with a seamless shopping experience, which includes transparent shipping options and policies. Please take a moment to review our shipping policy for deliveries to Canada:

Free Shipping with UPS - Standard International (Duty, Brokerage, and Tax Considerations)

During the checkout process, you will have the option to select "Standard International" shipping which uses UPS. This option is available for FREE to our Canadian customers. It's important to note that when you choose this shipping method, UPS may utilize a brokerage service for customs clearance. While this service expedites the customs process, it can also result in additional fees, including duty fees, taxes, and brokerage fees. Please be aware that these additional costs are the responsibility of the customer.

USPS Priority Mail International and USPS Priority Mail Express International (Duty and Tax Considerations)

Alternatively, we offer USPS Priority Mail International and USPS Priority Mail Express International as shipping options for our Canadian customers. These options are provided through the United States Postal Service (USPS). Unlike UPS, USPS does not make use of a brokerage service for customs clearance. As a result, when you select USPS shipping methods, only duty fees and taxes that apply to your shipment will become your responsibility.

Changes to this shipping policy

We may update our Shipping Policy from time to time. Thus, we advise you to review this page periodically for any changes. Any changes are effective immediately after they are posted on this page.